Your first sign-in

You need the app address and email address your organisation has registered for you. Ask your coordinator if you don’t have them.

1. Open your organisation’s app in a browser.
2. Enter your email address and select Send me a code.
3. Open the email. Follow its one-use sign-in link or enter the six-digit code in the app.
4. If asked, complete the authenticator step below.

Codes and links last 15 minutes. There is a limit of five incorrect code attempts. A sign-in session lasts 12 hours, so you’ll need to sign in again later, including on a device you’ve used before.

Owners and managers

Owners and accounts with management permissions also need an authenticator app. At first sign-in, add the account using the displayed setup details, then enter the authenticator code. Keep the recovery codes somewhere safe, such as a password manager, separately from your phone. Each recovery code works once.

Using a recovery code starts the process of replacing your authenticator. Save the new recovery codes when you finish. Replacing the authenticator replaces the old codes.

Finish safely

Use your account menu to Sign out on a shared device. Don’t forward sign-in links or recovery codes. If you lose your authenticator and recovery codes, contact your coordinator or support. An identity check is needed before support can reset a management account.

If the email doesn’t arrive.