Manage billing

Only an owner can open Settings → Billing. This is separate from finance permissions for paying hours and expenses.

If billing is connected, the page shows your subscription information and provides Manage billing to open Stripe’s customer portal. Use that portal for the supported payment and subscription actions. If the app says billing is not connected, contact My Nine to Five.

People limits

The plan counts people with accounts in Onboarding, Active and Paused status. Applicants and people who have left do not count in the same way. Adding or activating someone beyond the plan limit can be refused.

If an existing organisation is over its limit, the app warns and can restrict the latest-added accounts. Review the plan information rather than deleting records to work around a limit. Access can return when the plan increases or the count falls.

Prices and offers

Use the current pricing and terms for prices, cancellation terms and any founding or charity offer. The billing service controls the subscription; this manual does not establish which offer your organisation has.

Plan changes and payment-provider actions depend on the live billing configuration. Check the confirmation shown in the app or Stripe before treating a change as complete.